After last night’s terrible experience with Comcast I decided to call and get verbal confirmation that the bill I received should be ignored and that I am to receive a credit. After sitting on hold for 40-some minutes I spoke with someone who informed me that my account has a credit of US$64.98, which I will be receiving 30-45 days from disconnection. This person was actually able to understand what I was asking and clearly and quickly answered my questions.
Upon asking why I received the bill, I was informed that while my service was terminated on 29-Dec, the physical disconnection hadn’t occurred until after the bill was generated. Because of this Comcast had not completely closed out the account, prompting the generation of the bill. I don’t agree with this timeline for account termination, but at least it’s a reasonable explanation.
Now I just have to keep an eye out for the refund from Comcast. Once I receive that (and no more bills) I will be content.