PCBFABEXPRESS
Well, PCBFABEXPRESS are being asshats. I don’t think I’ll be using them any further. In short, their website states that:
“If your printed circuit boards are not made to your specifications, we will remake them immediately.”
By this I would presume that this means defect-free.
Their customer service is refusing to provide a replacement board and has instead suggested that I repair the board myself. This is possible (and I have done it) but I would imagine that a company which wants to keep someone’s business would either follow their own policy or at least offer a credit towards future purchases.
Because of this experience and the (thus far) good experience I’ve had with PCBEX.com I’ve written up a review of PCB Prototype Shops which I have delt with on nuxx.net.
If you are curious about the problem or the email exchange with customer service (which I’ve included in full) this can be found at the PCBFABEXPRESS review.
What doodyheads. :P I’m sorry you are having trouble with them. :(
Thanks. :) It’s not that big of a problem because I did fix the error myself, but they should still be responsible and do something about the error.
I’ve had nothing but good results from PCB Express. Their parent company also owns PCB123 which provides free PCB design software (which I’m assuming you have no need for).
Anyway, PCB Express has always given me super high-quality boards. I’ve tried others, when I could find cheaper prices, but PCB Express has been my favorite so far.