Desk!
This weekend I picked up a new desk for my office. My old one was kinda small, and just didn’t have the writing surface area that I needed. Well, I get the new desk, the O’Sullivan Diplomat from Staples, negotiated down to $109.99. Well, I get it home, get it set up, and while it’s nice and all, there is a decent sized gouge in the top left desk piece. No big deal, but I decide to call O’Sullivan anyway, just to see what they can do.
Well, the end result of everything was O’Sullivan sending me, free of charge, a whole new top piece for the desk. There must be an absolutely massive mark-up on these desks if they can afford to ship a 2′ x 3′ desk piece so that it will arrive “within a couple of days”, to everyone who calls and asks for one.
Weird…
the mark up is like 70%…
The…..mark?
Doh, never mind. I understand now…
You know, I work at OfficeMax, and going by what we do there, if you’d called Staples and gave them the situation, you probably could’ve swung by and switched out bits for good ones. For future reference, if nothing else.
But yeah, the grossmargin on desks/furniture in general is usually at LEAST 40-50%. It’s amazing.