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Those of you who know me know that I’m not particularly shy about complaining about poor products, poor customer service, or other things which I’m not too happy about. While I also will mention products and companies I’m happy with, I don’t make particularly permanent record of it.
Recently I’ve had a couple good customer experiences and I wanted to make note of them, so I started a page on nuxx.net called Good Customer Service. The three which I currently have listed are Cateye (replaced a broken part, although it’s arguable if this is good or just acceptable), VG’s (who put in a bike rack on request), and Cequent (who sent me a new bolt after I stupidly broke the last one).
On a slightly related note, I received a fastener kit from Cequent today which included the U bolt I broke, and I had no problems fitting it on to the car. I even torqued it down with the questionable wrench, but only after first exercising the wrench to be certain that it’s appropriately clicking when reaching the desired torque. Now that I understand it and it’s shortcomings, it’s a reasonable, but cheap torque wrench. I don’t think I’ll be returning it.