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Good Customer Service

Those of you who know me know that I’m not particularly shy about complaining about poor products, poor customer service, or other things which I’m not too happy about. While I also will mention products and companies I’m happy with, I don’t make particularly permanent record of it.

Recently I’ve had a couple good customer experiences and I wanted to make note of them, so I started a page on called Good Customer Service. The three which I currently have listed are Cateye (replaced a broken part, although it’s arguable if this is good or just acceptable), VG’s (who put in a bike rack on request), and Cequent (who sent me a new bolt after I stupidly broke the last one).

On a slightly related note, I received a fastener kit from Cequent today which included the U bolt I broke, and I had no problems fitting it on to the car. I even torqued it down with the questionable wrench, but only after first exercising the wrench to be certain that it’s appropriately clicking when reaching the desired torque. Now that I understand it and it’s shortcomings, it’s a reasonable, but cheap torque wrench. I don’t think I’ll be returning it.

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