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Today at lunch I headed over to Micro Center to return some parts† and purchase a 2.5″ SATA to USB 2.0 disk enclosure for Danielle’s old hard drive and a bottle of Bawls which I cowrker asked me to pick up for him. I was fortunate (or so I thought) to find the disk enclosure I wanted for $11.96, on clearance because it’d been returned. It was listed as complete and a quick peek inside the package showed that all parts seemed to be there, so I purchased it.
Once I got out to the car (where I snapped that photo) I opened up the box again, but found the enclosure to be missing the screws used for holding the chassis together. Making the enclosure essentially unusable I went back inside, to the same Customer Service person who had returned my previous items, and explained to her that despite saying complete it was actually missing parts. She ended up just doing a like-for-like swap, resulting in my acquiring a brand new enclosure for the clearance price. The difference is only a few dollars, but it was still nice.
This, combined with my original return and previous customer service experiences at Micro Center lead me to believe that, contrary to their terribly inaccurate, misinformed, and misleading commissioned sales people, the customer service folks seem to be pretty okay to deal with.
† On Saturday I purchased a 320GB 2.5″ hard drive to upgrade Danielle’s laptop, a USB 2.0 disk enclosure for the old drive, 4GB microSD card for my Android / G1, and a USB to Parallel adapter. I had to return the USB 2.0 disk enclosure because I’d accidentally purchased a PATA version (the Macbook drive is SATA) and the USB to Parallel adapter because it doesn’t actually represent a parallel port but instead a ‘USB Printer Port’. Not being a parallel port I couldn’t use it with any microcontroller bitbang programming stuff.