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A number of months ago I purchased a pair of CrankBrothers Eggbeater MXR pedals. A few weeks ago I let a friend of mine borrow them for his new bike, to use until a set that he ordered arrived. Unfortunately within a few rides they had failed, with the plastic end cap popping out, the body wobbling around the shaft, and the bearings feeling very stiff. While these are the cheapest Eggbeater pedals made I had expected them to last for more than a handful of rides. After all, I’ve been using the second-lowest-end Eggbeater C pedals all year and they continue to work great.
Seeing as the pedals should still be under warranty I filled out a support ticket and submitted it, along with the image above and this one. They had space to upload two images for context, but I only had one image of the pedals. Here’s the text of the support ticket which I hope will result in upgraded replacement pedals:
I purchased some Eggbeater MXR pedals back in May as spares and put them on a bike a couple weeks ago. Within a handful of rides rides on fairly basic Michigan trails the end cap had come out of one pedal while riding and the pedal stopped moving smoothly and began wobbling. Closer inspection showed a ball bearing in the grease behind where the cap was. This is shown in the picture of the pedals below. The other picture is my girlfriend’s dog, wet from a bath.
While I understand that these are your cheapest pedals, I was hoping that they would last for more than a few rides. If you are able to help me out with these under warranty, is there a way which I could upgrade them to the SL model instead, even if for an additional charge? I’ve recently used a friend’s set and found that I prefer them over either the MXRs or the Cs which I use on my other bike.
Thanks very much!