{"id":18308,"date":"2015-11-05T10:14:15","date_gmt":"2015-11-05T15:14:15","guid":{"rendered":"https:\/\/nuxx.net\/blog\/?p=18308"},"modified":"2015-11-05T23:43:32","modified_gmt":"2015-11-06T04:43:32","slug":"consider-the-paper-towel-dispenser","status":"publish","type":"post","link":"https:\/\/nuxx.net\/blog\/2015\/11\/05\/consider-the-paper-towel-dispenser\/","title":{"rendered":"Consider the Paper Towel Dispenser"},"content":{"rendered":"<p><a href=\"https:\/\/nuxx.net\/gallery\/v\/moblog\/IMG_20151105_094646-2.jpg.html?g2_imageViewsIndex=2\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" title=\"Overstuffed paper towel dispenser in the bathroom at work.\" src=\"\/gallery\/d\/109405-2\/IMG_20151105_094646-2.jpg\" alt=\"\" width=\"491\" height=\"640\" \/><\/a><\/p>\n<p>One of my first jobs was working at a coffee shop (<a href=\"https:\/\/nuxx.net\/gallery\/v\/people\/steve\/steve_old\/colorneg_092_cc.jpg.html\">photo<\/a>), and part of this involved filling\u00a0the paper towel dispenser behind the counter. Wanting to be as efficient as possible and not have to refill it frequently\u00a0I&#8217;d do my best to stuff it full. This would result in the first few towels being very difficult to pull out, sometimes tearing off and being a frustration\u00a0for the person washing their hands. But hey, that&#8217;s the price of being sure it&#8217;s nice and full and efficient, right?<\/p>\n<p>I&#8217;ve been encountering similar\u00a0overstuffed paper towel dispensers at work, and now that I&#8217;ve got a bit more experience I&#8217;m seeing how this is a very clear illustration of the administrator\/engineer vs. user struggle. On one hand you have the maintenance person (administrator\/engineer) filling the paper towel dispenser, doing what they feel is best: making the system low maintenance even if there&#8217;s a couple\u00a0irritations for the end user. On the other hand you have the end user who just wants to quickly dry their hands on a paper towel,\u00a0frustrated that the dispenser is doesn&#8217;t work well.<\/p>\n<p>It&#8217;s very easy for those of us who run IT systems to be in a bubble, focusing solely on what\u00a0we feel is important,\u00a0not seeing things the way they are actually used. We should all remember to stop, wash our hands, and decide\u00a0if a torn sheet of paper towel is really what the user was going for.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of my first jobs was working at a coffee shop (photo), and part of this involved filling\u00a0the paper towel dispenser behind the counter. Wanting&#8230;<\/p>\n<div class=\"more-link-wrapper\"><a class=\"more-link\" href=\"https:\/\/nuxx.net\/blog\/2015\/11\/05\/consider-the-paper-towel-dispenser\/\">Continue reading<span class=\"screen-reader-text\">Consider the Paper Towel Dispenser<\/span><\/a><\/div>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[],"class_list":["post-18308","post","type-post","status-publish","format-standard","hentry","category-work","entry"],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/posts\/18308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/comments?post=18308"}],"version-history":[{"count":3,"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/posts\/18308\/revisions"}],"predecessor-version":[{"id":18311,"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/posts\/18308\/revisions\/18311"}],"wp:attachment":[{"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/media?parent=18308"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/categories?post=18308"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/tags?post=18308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}