{"id":1098,"date":"2009-01-22T22:32:46","date_gmt":"2009-01-23T03:32:46","guid":{"rendered":"http:\/\/nuxx.net\/blog\/?p=1098"},"modified":"2009-01-26T09:33:41","modified_gmt":"2009-01-26T14:33:41","slug":"comcastic-billing-failure","status":"publish","type":"post","link":"https:\/\/nuxx.net\/blog\/2009\/01\/22\/comcastic-billing-failure\/","title":{"rendered":"Comcastic Billing Failure"},"content":{"rendered":"

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As mentioned before<\/a>, back on 29-Jan-2008 I had Wide Open West<\/a> cable service installed at home, cancelling Comcast<\/a> service the same day. The following day I waited in this long line at the Comcast office in Troy<\/a> to return the cable modem, obtaining this receipt showing that the hardware was received<\/a>. Save for the refund I am owed for January service, this should have completed my business with Comcast.<\/p>\n

Today when I arrived home from work I found this bill from Comcast<\/a>, requesting payment for service for 30-Jan-2009 through 29-Feb-2009. After two phone calls which resulted in the IVR<\/a> system telling me that there were extended hold times, no available automated callback times, and that I should call back later before hanging up on me, 9pm rolled around and Comcast’s billing department closed.<\/p>\n

Going against my better judgment I tried the Comcast Live Chat Support<\/a>. After being passed off from Jennifer.25657<\/tt> to Charlon.35491<\/tt> I had a difficult, convoluted chat resulting in my being told that “Yuo can dis regard the bill you received.” (Here [PDF] is a transcript of the chat<\/a>, if you’d like to read it. It does a great job illustrating Charlon.35491<\/tt>‘s outstanding reading comprehension skills.)<\/p>\n

Tomorrow I will be attempting to call Comcast again (possibly recording the call) to double-confirm that there is no expectation of payment and that I am owed a refund for overpayment in January. What baffles me is how a company which supposedly has an integrated, electronic billing system can list a service as canceled but still issue invoices for it. I guess this is the Comcastic<\/cite> service that one should expect.<\/p>\n","protected":false},"excerpt":{"rendered":"

As mentioned before, back on 29-Jan-2008 I had Wide Open West cable service installed at home, cancelling Comcast service the same day. The following day…<\/p>\n

Continue readingComcastic Billing Failure<\/span><\/a><\/div>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[],"class_list":["post-1098","post","type-post","status-publish","format-standard","hentry","category-finances","entry"],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/posts\/1098","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/comments?post=1098"}],"version-history":[{"count":4,"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/posts\/1098\/revisions"}],"predecessor-version":[{"id":1125,"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/posts\/1098\/revisions\/1125"}],"wp:attachment":[{"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/media?parent=1098"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/categories?post=1098"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nuxx.net\/blog\/wp-json\/wp\/v2\/tags?post=1098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}